Shipping and Handling Most packages are shipped FedEx air delivery We ship to APO's and FPO's via USPS (United States Postal Service) Oversized items (i.e.; Projection Televisions, Tower Speakers, etc.) ship via motor freight. Read necessary information. We require a signature when your package is delivered. This is a safety measure designed to ensure that you receive your order. For example, if your package is simply left outside without your signature, there is an increased potential for loss. We will be happy to ship to your place of business or another location that is more convenient for you. You can change your Ships To location for any, or all of the items in your cart. Although we do not recommend it, if you would like to accept full liability for the delivery of your package(s), you may elect to waive the Required Signature in your shopping cart. However, if your package is delivered without a Signature Required, you will still be liable, even if the package is gone when you get home. In rare circumstances, extended delivery areas or extremly heavy groups of items may require additional freight charges. We will evaluate the weight, distance and shipment location then we will call or e-mail you a shipping quote before your credit card is ever charged. 'Shipping Included', 'Free Shipping' and all shipping quotes refer only to the 48 continental United States, not Alaska or Hawaii. Call for shipping rates to Alaska and Hawaii. Please note: customers will receive less than full credit on any merchandise returned to sender as either refused or undeliverable (other than freight damaged goods) due to return shipping charges. White Glove Service We offer White Glove service. Our normal motor freight delivery includes `curbside` service. We will be happy to provide our White Glove Service which includes delivery into your home, unpacking and carton removal. There is an additional charge for this service so please give us a call toll free at 1.800.492.1810 and we will be happy to quote a specific charge for any particular order.

Return Policy Our goal is to provide customers with timely service in the event a return is necessary. We recommend that you carefully read the following notes detailing our return policy: We accept returns of factory-sealed, unopened, new merchandise within 30 days of customer's receipt of the product; or returns of defective new product within 15 days of receipt. The customer may choose to receive a product exchange or a credit by the same means payment was made. Unfortunately, we are unable to accept returns of the following items: Cut-to-length audio or video cable Televisions delivered by motor freight Satellite Receivers Personal Video Recorders Factory Renewed Merchandise Processing Time All returns will be processed within 10 days after receipt, provided the conditions outlined below are met. (Processing may be slightly extended during the holiday season). Prior Authorization We do not accept any return without a valid Return Authorization Number. Please call 1.800.492.1810 for a Return Authorization Number. Notation & Packaging Please include a detailed written description of the defect or problem and how to replicate it. This will help expedite the return process. Caution: merchandise found to be non-defective shall incur a minimum 15% restocking fee. Merchandise must include all factory packed accessories in the original carton. Return merchandise must be double boxed with no writing on the manufacturers box. Incomplete returns will receive a credit reflecting any missing accessories. Return Shipping The customer is responsible for the return shipping to our warehouse. In the case of a defective exchange, we will provide and pay for the outbound shipping for replaced merchandise. Returned merchandise must arrive no later than 30 days after issuance of a Return Authorization Number.

Order Cancellation Any order may be cancelled at no charge to you before it ships. To do so, you must call or email and receive a cancellation number. If any order is refused, you will be responsible to pay for shipping from our warehouse to you and the additional cost of the freight back to our warehouse.

"We", "us" and "our" refer to Digital Video, Inc., DigitalVideoForLess.com, DigitalVideo4Less.com, Sony-HDTV.com, our employees, officers, agents, affiliates and partners.

We are located in Tulsa, OK. The proper jurisdiction for any dispute is Tulsa County, Tulsa, Oklahoma.